Returns & Refunds Policy

Returns & Refunds Policy

You are entitled to cancel your order within 30 days without providing any reason.

The deadline for canceling an order is 30 days from the date you received the goods, or from the date a third party appointed by you (who is not the carrier) takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision through a clear statement.

You may inform us of your decision by email at associazionemanuele@gmail.com.

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method as used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

For the goods to be eligible for return, please ensure that:

• The goods were purchased within the last 30 days.

• The goods are in their original packaging.

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized.

• Goods that, by their nature, are not suitable for return, such as items that deteriorate rapidly or have passed their expiration date.

• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:

Via Piave 29

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery.

Gifts:

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, the refund will be sent to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at associazionemanuele@gmail.com.